Shipping & Delivery Policy

Indian Heritager Foundation

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At Indian Heritager Foundation, we are committed to ensuring that all physical or digital materials promised to donors, supporters, or beneficiaries—such as donation receipts, acknowledgment letters, certificates, merchandise, or kits—are delivered in a timely and secure manner. This Shipping and Delivery Policy outlines the terms and conditions governing the dispatch and receipt of such items.

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1. Scope of Policy

This policy applies to:

• Acknowledgment letters and donation receipts (printed or digital)

• Certificates or tokens of appreciation

• Promotional or campaign materials

• Merchandise (if applicable)

• Event materials or resource kits dispatched to participants or beneficiaries

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2. Delivery Methods

a. Digital Deliveries

Most communications, including donation receipts, certificates, newsletters, and event materials, are delivered electronically via:

• Email (PDF or digital copy)

• Downloadable links (via email or WhatsApp)

• SMS or WhatsApp (where applicable)

Timeline: Usually delivered within 2–5 working days of the donation or request, unless stated otherwise.

b. Physical Deliveries

In cases where merchandise, kits, or printed materials are to be dispatched, we use reputable courier or postal services for safe and trackable shipping.

Timeline:

• Standard Delivery: 7–14 working days (India)

• Remote Areas: May take longer based on logistics availability

• International Shipping: Not available unless specified during campaign or event

Shipping Partners: India Post, DTDC, Blue Dart, or other recognized logistics partners.

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3. Shipping Charges

• Digital Deliveries: Always free of charge

• Domestic Physical Shipping: Shipping is usually included in the donation unless otherwise mentioned

• Bulk Orders or Merchandise: Shipping charges (if applicable) will be clearly communicated at the time of confirmation

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4. Order Confirmation and Tracking

Upon successful donation or registration for a program:

• You will receive a confirmation email or message

• For physical deliveries, tracking information will be shared once the item is dispatched (if available)

If you do not receive a confirmation within the expected timeline, please contact us immediately.

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5. Delays and Exceptions

We strive to dispatch and deliver all items within the stated timelines. However, delays may occur due to:

• Public holidays or national emergencies

• Incorrect or incomplete address details

• Courier service disruptions (e.g., weather, strikes, or service constraints)

In such cases, we will make reasonable efforts to inform the recipient of the delay and resolve the issue at the earliest.

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6. Responsibility and Risk

Once items are dispatched to the shipping service, we are not responsible for any loss, damage, or delay caused during transit. However, we will assist you in tracking or raising concerns with the logistics provider if necessary.

We request all recipients to check the parcel for any tampering or damage upon delivery and inform us immediately if any issue is found.

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7. Address Accuracy

Please ensure that the delivery address provided at the time of donation or registration is accurate and complete. Indian Heritager Foundation will not be responsible for failed deliveries due to incorrect address details.

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8. Contact Information

If you have any questions about shipping, delivery status, or require assistance with tracking, please contact:

Indian Heritager Foundation
📞 Phone: +91 79041 40033
📧 Email: [email protected]
🌐 Website: www.indianheritager.org

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9. Policy Updates

Indian Heritager Foundation reserves the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of the website or services after changes implies acceptance of the revised terms.

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